FAQ

Understanding FAQ: Your Questions Answered 🤔

How can I place an order?

Shopping with us is simple! Browse our curated categories, select your favorite products, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation email once your purchase is complete.

What is your shipping policy?

We ensure fast and reliable delivery with order processing within 1-2 business days. Choose from:
🚚 Standard Shipping (3-7 business days)
Shipping fees are calculated at checkout based on location and shipping method.

What is your return policy?

We offer a 7-day return policy for unopened and unused items in original packaging with proof of purchase. All returns must be approved before sending them back. For more details, visit our Return & Refund Policy page.

How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number and link. You can also track your order by visiting the "Track My Order" section on our website.

Do you offer international shipping?

Yes! We provide international shipping to select countries. Delivery times vary based on location, and customs fees may apply (customer responsibility). Check our Shipping Policy for details.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, contact us immediately with photos of the issue. We’ll work swiftly to resolve the problem with a replacement or refund.

Can I exchange an item?

To exchange an item, return it following our return policy and place a new order for the preferred item. Ensure the original item meets return eligibility criteria.

How long does it take to receive a refund?

Once your return is received and inspected, we’ll notify you of approval. Refunds are processed via the original payment method within 10 business days. If not received within 15 business days, please reach out to us.

What payment methods do you accept?
We accept a variety of secure payment methods for your convenience, including:
✔️ Credit & Debit Cards – Visa, MasterCard, American Express, and Discover
✔️ Shop Pay – Fast and secure checkout
✔️ Apple Pay & Google Pay – Quick mobile payments
All transactions are securely encrypted to ensure your payment details remain safe. 🚀

For more details, visit our Help Center or contact our customer support team. Happy shopping! 😊